Privacy policy

YOU PROPERTY IN SPAIN, SL, is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and options you have in this regard. Please also see our Cookie Policy which explains the use of cookies and other web tracking devices through our website.

Who is responsible for the processing of your personal data?

YOU PROPERTY IN SPAIN, SL with NIF B-54895800, registered office at PIO XII SQUARE, LOC. 1, CP- 03012- ALICANTE with phone number 966 149 417 y E-MAIL: bf@tupropertyinspain.com is data controller of your personal data. Therefore, we guarantee your security and confidential treatment, in accordance with the provisions of the EUROPEAN DATA PROTECTION REGULATION (EU) 679/2016, as well as any other applicable regulations.

What types and categories of personal data do we process?

The categories of data that we will need from you are classified into:

• Identification and contact information.
• Billing and payment information.
• Connection data, navigation.

Within each of these categories of data there are the following types of data that we are going to request or that you are going to provide us at some point in our relationship:

Identification and contact information: Name and surname, postal address, shipping address, date of birth, telephone number and email address. It may happen that you provide us with data from third parties with whom you have some kind of relationship. In this case, we will treat the data because we understand that you have notified these third parties that you were going to give us their data and you have referred them to this privacy policy so that they know how we treat their data. However, when we have the opportunity, we will inform you of this privacy policy.

Billing and payment information. Billing address, current account number and details of the bank. Data necessary to make and complete an invoice, for Companies in compliance with tax obligations it is mandatory to have a NIF/CIF to be able to complete the invoice. The payment or card data is not stored or collected in our systems, but the data is sent directly through the payment gateway to the payment service provider.

Connection data, navigation. In this case we may have access to the IP address of your device and the identification code of the device and metadata.

For Companies we will treat the name of your company and tax identification number, name and surname of the contact person, address and telephone number.

We appreciate that the information you provide us is updated and real. In the event that the data you provide us is false, incomplete, inaccurate or not updated, we reserve the right to terminate the contracted services or any other contract that may have been signed.

For what purposes do we use your personal data?

 En YOU PROPERTY IN SPAIN, SL We use your data to the extent that it is permitted by the GDPR, as well as by the applicable regulations in force. In any case, the treatment will be done for specific, explicit and legitimate purposes, and in no case will they be treated in a way that is incompatible with said purposes. Specifically, the following treatments will be carried out:

• Answer your questions, requests or requests.
• Manage the contractual relationship and the provision of consultation services requested by the client.
• Manage your phone calls.
• Issue proof of payment for the services rendered in favor of the client.
• For the correct performance of the requested service, the client's personal data necessary to monitor the evolution of the client during the provision of the service will be processed.
• Carry out all those administrative, fiscal and accounting procedures necessary to comply with our contractual commitments and fiscal and accounting obligations.
• Compliance with our legal obligations.
• Analyze and improve our services and communications with you.
• Monitor and evaluate compliance with our policies and standards.
• Manage the sending of information and commercial prospecting by any means in case of explicit consent.

What is the legitimacy for the treatment of your data?

The legitimacy of the processing of personal data that we carry out is done at all times in compliance with the provisions of article 6 of the GDPR, as well as article 8 of Organic Law 3/2018. In the cases in which the legitimacy for the main purpose of the use of data is not found in any of the previous legal bases, the consent of the interested party for the treatment.

How long do we keep your data?

Personal data will be kept for the time necessary for the provision of the service or as long as the interested party does not withdraw their consent. Subsequently, the data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges and courts, the Ombudsman, the Public Prosecutor or the competent Public Administrations during the period of prescription of the actions that could derive and, after this, it will proceed to its complete elimination. 

With whom do we share your data?

We inform you that the data provided will be communicated to the different providers of products and services that are necessary for the execution of the requested treatment. Our suppliers are obliged to use the data provided solely and exclusively for the fulfillment of the requested service. The personal data processed by YOU PROPERTY IN SPAIN, SL To achieve the purposes detailed above, they may be communicated to the following recipients depending on the legitimizing basis of the communication:

• Public Administrations in the cases provided by law.
• The State Security Forces and Bodies.
• Banks and financial entities for the collection of contracted services.
• Public registries of asset solvency and fraud prevention systems

What are your rights?

Rights:

In particular, regardless of the purpose or legal basis for which we process your data, you have the right to:

• Right of access: Anyone has the right to obtain confirmation as to whether YOU PROPERTY IN SPAIN, SL is processing personal data that concerns you.
• Right of rectification: You have the right to access your personal data that we have and request its rectification when they are inaccurate.
• Right of withdrawal: when the data collected is no longer necessary for the purpose for which it was collected.
• Right to limitation of treatment: You may request the limitation of the processing of your data and request that they be kept for the exercise or defense of claims.
• Portability right: You have the right to obtain the personal data that concerns you in a structured format for common use and mechanical reading and to transmit it to another person in charge.
• Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before you withdrew your consent.

How can you exercise your rights?

YOUR PROPERTY IN SPAIN, SL undertakes to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them at no cost by writing an email to our address  info@tupropertyinspain.com simply indicating the reason for your request and the right you want to exercise, informing you that it is essential, according to Law, that you provide a copy of your DNI or NIE. We also inform you that, following our transparency policy, you can request the rights forms by any of the following means: at the office itself or by email. You are informed that you can also exercise your rights by submitting a statement to the competent control authority, when you have not obtained satisfaction in the exercise of your rights.

Do you want a form for the exercise of Rights?

• We have forms for the exercise of your rights, ask for them by email or if you prefer, you can use the ones elaborated by the Spanish Data Protection Agency or third parties.
• These forms must be signed electronically or accompanied by a photocopy of the DNI.
• If someone represents you, you must attach a copy of your ID, or sign it with your electronic signature.

The forms can be presented in person, sent by letter or by mail at the address of the person in charge at the beginning of this text.